Turning 360º Feedback into Positive Change
The leaders in our company are participating in a 360º feedback process. How should I respond to feedback from my co-workers?
The key to helping you turn 360º feedback
into meaningful behavioral change is for you to follow-up with your
co-workers. Shortly after reviewing your feedback I would suggest the
following guidelines for responding to your feedback with each of your
co-workers:
• Thank them for participating in the coaching
process. Take the time to acknowledge the value of them time. Express
gratitude for their input.
• Review strengths. Personally commit to continued effort in these areas of strength and express gratitude for their positive recognition.
• Openly discuss desired areas for development. Sincerely apologize for any mistakes that may have made in the past and commit to improve.
• Solicit ideas for the future.
Ask for specific suggestions that can help ensure his improvement in
targeted areas for change as well as general suggestions that can help
you on your journey to become a more effective leader.
• Make realistic commitments. Avoid over-promising. Commit to listen to all ideas, consider every suggestion and make a ‘good faith’ effort to do the best you can to improve.
• Ask for their continued support.
Let them know that you plan to follow-up and get ongoing ideas and
suggestions. Communicate that positive, lasting change is a process –
not a program.
After your initial response to feedback, follow-up with your
co-workers every couple of months or so. For example, if your area for
improvement is listening, just ask, “After receiving my 360º feedback,
I committed to becoming a better listener. Based upon my behavior over
the past two
months, can you please give me a couple of suggestions that might help me become a better listener over the next two months?"
Listen to their ideas. Thank them. Keep learning and following-up.
Our research is very compelling. Leaders that follow-this process can
greatly benefit from receiving 360º feedback.
So can you.
I would love to hear comments from any of our readers on your personal experience with 360º feedback
Reference:
http://discussionleader.hbsp.com/goldsmith/
Powered by ScribeFire.
